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Address and Contact Information
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Phone
- BaltourPhone
- +39 02 455 6111
- BaltourEmail
- info@baltour.it
Location
- BaltourLocation
- Via Ugo Bassi, 11, 20122 Milano MI, Italy
Website
- BaltourWebsite
- www.baltour.it
Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
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- If Baltour cancels a trip due to an unforeseen event or circumstance, passengers will be refunded the full cost of the trip, including any applicable taxes.
- If a passenger cancels their Baltour trip more than 7 days prior to the departure date, they will be refunded the full cost of the trip, including any applicable taxes.
- If a passenger cancels their Baltour trip less than 7 days prior to the departure date, they will be refunded 50% of the cost of the trip, including any applicable taxes.
- If a passenger does not show up for the scheduled Baltour trip, they will not be refunded any of the trip cost.
Smooth Luggage
Luggage Policy
- Passengers on Baltour can bring one piece of standard size luggage per ticketed passenger, plus a small personal item such as a laptop bag, briefcase, or purse.
- Items such as skis, golf bags, large musical instruments, and bicycles must be pre-arranged with Baltour.
- Any luggage that exceeds the standard size or weight limit (up to 20 kg/44 lbs) must be requested in advance and may be subject to additional fees.
- Any items that are considered dangerous such as sharp objects, explosives, or flammable items are not allowed.
- Passengers must be able to lift their own luggage onto the bus, Baltour cannot provide assistance with luggage.
- Any additional luggage exceeding the standard size and weight limit may be subject to a fee.
- All luggage must be labeled with the passenger's name and contact information.
Pet-Friendly Guidelines
Pet Policy
- Baltour does not allow pets onboard their buses.
- They do not accept any type of pet, including cats, dogs, rodents, birds, reptiles, amphibians, and other animals.
- Service animals are the only animals allowed on Baltour buses.
- Service animals are defined as any animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability.
- The service animal must be harnessed, leashed, or tethered at all times.
- Service animals must remain on the floor and may not occupy a seat.