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Address and Contact Information
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general
Flexible Cancellations
Cancellation Policy
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Cancellation must be made at least 24 hours before scheduled departure time.
Cancellations made after the 24-hour window will incur a cancellation fee, which will be deducted from the refund.
No-show passengers are not eligible for a refund.
In the event of a bus being delayed or cancelled due to unforeseen circumstances, Chilwans Express will provide an alternative travel arrangement.
In the case of a medical emergency, Chilwans Express will provide a refund as long as a valid medical certificate is presented.
In the event of a natural disaster, Chilwans Express will provide a full refund.
Smooth Luggage
Luggage Policy
Passengers on Chilwans Express in Za are allowed to carry two pieces of hand luggage with maximum dimensions of 55 cm x 40 cm x 20 cm, with a maximum weight of 10 kg.
Passengers are allowed to carry one suitcase as checked baggage with maximum dimensions of 158 cm (length + width + height) and a maximum weight of 20 kg for all classes.
Extra taxes may apply for excess or overweight luggage.
Liquids in containers larger than 100 ml are not allowed in carry-on luggage.
Foods, weapons and dangerous goods are not allowed in carry-on or checked baggage.
Fragile, valuable or perishable items must be carried in the passenger’s hand luggage.
Passengers cannot carry pets, except for guide dogs.
Pet-Friendly Guidelines
Pet Policy
Chilwans Express allows passengers to bring their pets with them on the bus. However, passengers must follow these rules and regulations when traveling with their pets.
Pets must be kept in a pet carrier that can fit on the floor space of the passenger seat. The pet carrier must be leak-proof and must be kept closed at all times.
Pets must not be allowed to roam freely in the bus. They must be contained in their pet carriers at all times.
Only domesticated animals such as cats, dogs, small birds and other small pets are allowed to travel on the bus. No wild animals or reptiles are allowed.
Pets must be clean and well-groomed. Passengers must also provide their pet with food and water during the trip.
Pets must not be disruptive or cause any disturbance to other passengers. Passengers are also responsible for any damage caused by their pets.