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Address and Contact Information
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general
Flexible Cancellations
Cancellation Policy
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If you cancel the reservation prior to the departure time, Modul-trans will provide a full refund.
If you cancel your reservation after the departure time, but before the scheduled arrival time, Modul-trans will not provide a refund, but you may be able to rebook your ticket for a later date.
If you cancel your reservation after the scheduled arrival time, Modul-trans will not provide a refund or allow you to rebook your ticket.
If Modul-trans cancels your trip due to weather, mechanical issues, or other circumstances, you will receive a full refund.
If Modul-trans changes a schedule and you no longer can take the trip, you will receive a full refund.
Smooth Luggage
Luggage Policy
Passengers on Modul-trans are allowed to bring one bag or suitcase and one personal item such as a briefcase, laptop bag, or handbag.
The maximum size for each bag or suitcase is 50 x 40 x 20 cm and the weight is not more than 10kg.
Passengers are not allowed to bring large items such as sports equipment, bicycles, skis, etc.
Extra taxes may apply on items that exceed the weight or size limits. The amount of the taxes depends on the country where code equals to undefined.
Luggage policy may vary depending on the route and the country. Passengers should check the policy before booking the ticket.
Pet-Friendly Guidelines
Pet Policy
Modul-trans allows passengers to bring small pets on board, provided they are in appropriate carriers.
Pets must not be a nuisance to other passengers and must remain in their carriers for the duration of the journey.
Passengers must ensure that their pet’s carriers are kept clean and free of odours.
Animals that are considered dangerous, such as snakes and other reptiles, are not allowed on board.
Passengers must not bring cats, dogs, or other animals that may cause disruption or may be a danger to other passengers.
No animals other than small pets are allowed on board.