Transport NSW

Transport NSW cheap bus tickets and best schedules

Address and Contact Information

Access crucial details for a hassle-free visit to our transportation hub. Find our address and contact information, ensuring a smooth and convenient travel experience. Get in touch and navigate effortlessly to your destination.

Phone

Transport NSWPhone
13 22 32

Email

Location

Website

Transport NSWWebsite
transportnsw.info
Unleash Adventure

Explore with Transport NSW

Travel with ease and affordability by choosing Transport NSW. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.

Frequently asked questions

Find Quick Solutions to Your Concerns: Explore Our User-Friendly FAQ Section. Get the Information You Need in a Snap!

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Flexible Cancellations

Cancellation Policy

cancellation_policy policy

Transport NSW Cancellation Policy:

  • Cancellation by Passenger:
    • Cancellations made at least 24 hours prior to departure time are eligible for a full refund.
    • If a cancellation is made less than 24 hours before departure time, no refund will be provided.
  • Cancellation by Transport NSW:
    • In case of cancellation or rescheduling of a service by Transport NSW, passengers will be notified as soon as possible.
    • Passengers will be eligible for a full refund if the cancellation is initiated by Transport NSW.
  • Missed Departure:
    • If a passenger misses their departure due to their own fault or delay, no refund will be provided.
  • Refunds:
    • Refunds will be processed within 7-10 business days from the cancellation date.
    • The refund amount will be credited back to the original payment method.
  • Change of Travel Date/Time:
    • Passengers can request a change of travel date/time depending on availability.
    • If the requested change is possible, an administrative fee may apply.
  • No-Shows:
    • If a passenger fails to show up for their scheduled departure, no refund or rescheduling option will be provided.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • Luggage Policy on Transport NSW:
    • Passengers are allowed to bring luggage on board as long as it complies with the following terms:
      • Luggage must not exceed the maximum dimensions of 180cm (length + width + height).
      • The maximum weight of each piece of luggage should not exceed 20kg.
    • Passengers are responsible for their own luggage at all times during the journey.
    • Large items such as bicycles, surfboards, and large musical instruments are not allowed on Transport NSW.
  • Extra Taxes on Luggage:
    • Transport NSW does not charge any extra taxes on luggage.
  • Allowed Items:
    • Clothing and personal belongings.
    • Bags, suitcases, and backpacks that meet the specified dimensions and weight limits.
    • Assistive devices for passengers with disabilities.
    • Foldable strollers and prams.
  • Prohibited Items:
    • Explosives, flammable materials, and hazardous substances.
    • Weapons, including firearms and sharp objects.
    • Illegal drugs or substances.
    • Live animals (excluding service animals).
    • Items that may cause harm or disturbance to other passengers.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Pets are allowed to travel on Transport NSW services, subject to certain conditions.
  • Pets must be restrained in a secure and appropriate carrier, designed for the specific type of pet being transported.
  • Accepted pets include:
    • Dogs
    • Cats
    • Small caged animals (e.g. rabbits, guinea pigs, hamsters)
    • Birds (in a secure cage or carrier)
    • Assistance animals (e.g. guide dogs)
  • Pets that are not allowed on Transport NSW services include:
    • Large or aggressive dogs which may pose a safety risk
    • Reptiles or amphibians
    • Farm animals
    • Exotic pets