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Address and Contact Information
Access crucial details for a hassle-free visit to our transportation hub. Find our address and contact information, ensuring a smooth and convenient travel experience. Get in touch and navigate effortlessly to your destination.
Phone
- EurobusPhone
- +49 (0) 7141 - 9093-0
- EurobusEmail
- info@eurobus.de
Location
Website
- EurobusWebsite
- www.eurobus.de
Unleash Adventure
Explore with Eurobus
Travel with ease and affordability by choosing Eurobus. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.
Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
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- Cancellations must be made at least 24 hours before departure date to be eligible for a full refund.
- Cancellations made within 24 hours of departure may be eligible for a partial refund, depending on the terms and conditions of the specific route.
- Cancellations made within 12 hours of departure are not eligible for any refunds.
- If you are travelling on a discounted ticket, you may not be eligible for any refunds.
- In the event of a cancellation or delay due to unforeseen circumstances, Eurobus may provide a full or partial refund according to their discretion.
Smooth Luggage
Luggage Policy
- Eurobus offers passengers the opportunity to bring one piece of hand luggage and one piece of checked baggage each. The size of the hand luggage must not exceed 55x40x20 cm and the weight must not exceed 10 kg.
- The size of the checked baggage must not exceed 80x50x30 cm and the weight must not exceed 15 kg.
- Passengers must pay an additional fee for the checked baggage of €4.00 per piece.
- Sports equipment, such as scooters, skateboards, skis and snowboards, are accepted only if the size is within the standard bag size limits, a fee of €4.00 will be charged for those items.
- Bicycles are allowed on board for an additional fee of €4.00, however, they must be folded and stored in the luggage compartment.
- Passengers may bring on board any item that is essential for their safety, comfort and convenience, such as wheelchairs and crutches, however, they must be foldable and stored in the luggage compartment.
- It is not allowed to bring items such as weapons, inflammable substances, corrosive substances, explosives and items that could cause harm in any way.
- Any item that is not allowed on board will be confiscated and the passenger will be liable for any loss or damage.
Pet-Friendly Guidelines
Pet Policy
- Pets are allowed on Eurobus in France, provided they are accompanied by their owners and are kept on a leash.
- Pets are also required to be accompanied by a muzzle or be kept in an appropriate carrier.
- The pet must not disturb other passengers or cause any damage to the bus.
- Passengers are allowed to bring cats, dogs, and other small animals on Eurobus in France.
- Animals that are considered dangerous, such as snakes, monkeys, and birds of prey, are not allowed on Eurobus in France.