Murrays
star_whitestar_whitestar_whitestar_halfstar_border(135)

Murrays reviews and rating

Murraysstar_whitestar_whitestar_whitestar_halfstar_border

3.5 stars from 135 reviews

Punctuality
Driver
Cleanliness
Comfort
Staff Behaviour

Murrays contact

  • reservations@murrays.com.au
  • (61) 132251
  • https://www.murrays.com.au/express-services/
  • Jolimont Centre, Canberra City ACT 2601

All you need to know about Murrays

Keeping You Safe & Connected

We have always been committed to keeping you safe and connected, now more so than ever. So, we thought you might like to hear about the extra steps we are taking to make sure you feel safe and well when you travel with us.

Already we are deeply cleaning and sanitising our coaches after every trip, other Travel Safe measures include:

Onboard the Coach

To improve comfort and safety onboard we have made a number of modifications to our vehicles. These include:

  • The air conditioning in every coach is set to recycle fresh air every few minutes in the coach cabin. Vents are positioned to direct airflow from ceiling to floor
  • We have enhanced our deep cleaning and are using industrial grade cleaning agents as well as increased wipe down of high touch areas onboard
  • Automatic hand sanitiser dispensers in every coach
  • Sneeze shields to optimise the exclusion zone between passengers and driver
  • Installation of signage reminding everyone of their responsibility to keep each other safe

Temperature Checking, Masks & Hygiene

For the comfort of everyone traveling, all passengers will have their temperature tested prior to boarding.

As of 6am Thursday 15 April wearing a mask onboard moves from being ‘mandatory’ to ‘encouraged’ in QLD.

In NSW, from 12:01am Monday 29th March wearing a mask onboard moved from being 'mandatory', to 'strongly recommended'. We kindly ask our passengers travelling in NSW & ACT to continue to bring and wear a mask for the comfort of other passengers.

We encourage all passengers to take appropriate precautions to protect themselves and others on the coach. Please remember to frequently wash your hands thoroughly with soap or sanitiser, cough/sneeze in to a tissue or your elbow, and make sure you stay home if you are sick.

Seating Allocation

Long distance bus travel such as inter-regional bus services or charter buses (which includes buses hired for group travel and tour buses) are not currently restricted under the COVID-19 Public Health Orders in NSW, ACT or QLD.

While we are continuing to accommodate family and household groups so that they can sit together, we cannot guarantee you will not be seated next to another passenger.

We will continue to monitor guidance from Government and are committed to doing the best we can every day to keep our team and our customers safe. Please stay in touch, we would love to hear your ideas and answer any questions. Please call or email us at reservations@murrays.com.au and we will respond as soon as we can.

Thank you for your ongoing support, we have missed you and can’t wait to welcome you back.

Special Assistance

At Murrays Coaches, we are committed to safe, comfortable and reliable coach travel for all. Our aim is to continually improve and provide outstanding transport solutions and ensure everyone can safely make use of our services, by providing a high level of service to all of our passengers

Passengers travelling with a mobility aid

If you are travelling with a mobility aid, please contact our booking office on (61) 13 22 51 between 5:30am - 6pm, 7 days a week or forward an email to reservations@murrays.com.au to assist with your travel plans.

Passengers with a carer

If you are unable to travel alone and require assistance, you must travel with a carer or chaperone. A 50% discount on the full adult fare (express ticket only) is offered to the carer to accompany the passenger. Tickets must be booked by phone and any booking fee will be waived. Coach drivers/staff are only permitted to provide basic assistance. Drivers are unable to assist with access to facilities, lift or carry passengers, administer medicines or perform any medical procedures.

Passengers travelling with a medical condition

If you have a medical condition, it is recommended that a carer/chaperone accompany you on their journey. In the event that you become ill during the journey, the appropriate emergency services will be contacted and the continuation of travel will be determined by the emergency services personnel. Our coach drivers are not trained or permitted to administer any medicines or perform medical tasks.

Passengers travelling with a Service Dog

Certified and Registered Service Dogs are welcome on-board Murrays Coaches. Certified Assistance Animals can travel free of charge when in the company of the passenger, provided they pose no risk or hinder the safe operation of the service. An extra seat will be allocated for the Assistance Animal. If two seats together are not available, the Passenger will need to choose another service that has sufficient seats available.

A service dog is trained to aid a person with a disability. Service Dogs include Guide Dogs, Hearing Dogs and Assistance Dogs.

For passengers who need to travel with a service dog please call us on 13 22 51 and one of our friendly team members will assist you to make your booking. The telephone booking fee is waived in this instance.

Murrays Coaches accepts that Service Dogs have been trained to assist with a disability to alleviate the effect of the disability and meet the standards of hygiene and behaviour that are appropriate for an animal in a public place. The passenger will be required to carry absorbent matting as well as be able to meet the needs of the animal during travel.

Assistance whilst travelling

Passengers that require any special arrangements when they travel are asked to contact our booking office on (61) 13 22 51 between 5:30am - 6pm, 7 days a week and a supervisor will assist with your travel plans. The phone booking fee is waived for this assistance. Alternatively you may send an email to reservations@murrays.com.au.

Assistance with Booking

If you are unable to use our website to make a booking and require assistance, please contact the Murrays booking office on (61) 13 22 51 between 5:30am - 6pm, 7 days a week and a supervisor will assist with your travel plans. The booking fee is waived for this assistance. Alternatively you may send an email to reservations@murrays.com.au.

Vision or Hearing Impaired Travellers (TTY/National Relay Service Users)

A free TTY (text phone) service is available to our website users who would like to have a Relay Officer assist in their conversations with Murrays. This service is provided by the National Relay Service (NRS). NB: This service is subject to the hours of operation of the NRS service.

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

TTY users phone 13 36 77 then ask for the Murrays telephone number (61) 13 22 51 for Murrays Express Services (available 5:30am - 6pm).

Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for Murrays Express Services (available 4am - 7pm).

Internet relay users connect to the NRS (see www.relayservice.gov.au for details) and then ask for Murrays Express Services (available 4am - 7pm).