Thalys

Thalys cheap train tickets and best schedules

Address and Contact Information

Access crucial details for a hassle-free visit to our transportation hub. Find our address and contact information, ensuring a smooth and convenient travel experience. Get in touch and navigate effortlessly to your destination.

Phone

ThalysPhone
+32 70 66 77 88

Email

Website

ThalysWebsite
www.thalys.com/
Unleash Adventure

Explore with Thalys

Travel with ease and affordability by choosing Thalys. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.

Frequently asked questions

Find Quick Solutions to Your Concerns: Explore Our User-Friendly FAQ Section. Get the Information You Need in a Snap!

Booking and Managing Your Journey

On-Board Experience and Amenities

Customer Support and Feedback

Rewards, Affiliations, and Special Programs

Special Travel Needs and Services

Routes, Schedules, and Travel Planning

Accessibility and Special Needs

Special Travel Options and Seasonal Services

International Travel

Pet Policy

Travel Interruptions and Cancellations

Safety, Insurance, and Emergency Procedures

Luggage and Special Items Transport

Pricing, Payment, and Tickets

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Flexible Cancellations

Cancellation Policy

cancellation_policy policy
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  • If you cancel your journey up to 24 hours before departure, you will be reimbursed in full.
  • If you cancel your journey within 24 hours of departure, you will be reimbursed 50% of the ticket fare.
  • If you cancel your journey on the day of departure, you will not be reimbursed.
  • If you do not show up for your journey, you will not be reimbursed.
  • If you need to modify your journey, you will be charged a fee.
  • If the train is delayed or cancelled, you will be reimbursed in full.

Smooth Luggage

Luggage Policy

luggage_policy policy
  • The luggage policy on Thalys in France allows one piece of hand luggage and one piece of large baggage per passenger.
  • The hand luggage should not exceed 55x35x25 cm, including handles and wheels. It must fit in the overhead racks or under the seats.
  • The large baggage should not exceed 75x53x30 cm, including handles and wheels. It must be placed in the baggage compartments.
  • Passengers are allowed to bring sports equipment, such as skis, snowboards, surfboards, bicycles, etc. However, this kind of luggage must be checked in at least 30 minutes before the train departs.
  • Passengers are allowed to bring musical instruments, provided that they are packed in cases. The instruments must be placed in the overhead racks or under the seats.
  • Taxes may apply for large luggage. The cost of extra large luggage is €5 per bag per journey.
  • Passengers are not allowed to bring any kind of dangerous or hazardous materials, such as explosives, weapons, flammable items, etc.

Pet-Friendly Guidelines

Pet Policy

pet_policy policy
  • Small domestic animals, such as cats and dogs, are allowed on Thalys trains in France.
  • The pet must be kept in a pet carrier that is small enough to fit under the passenger's seat or on the passenger's lap.
  • The pet carrier must have adequate ventilation and be leakproof.
  • The pet must have a health certificate that is valid for the duration of the journey.
  • The pet must be clean, healthy, and non-aggressive.
  • The pet must be kept under control and not be allowed to roam freely in the train.
  • Pets are not allowed to sit in the seat.
  • Passengers must clean up any mess made by their pet.
  • No other animals, such as reptiles, birds, or rodents, are allowed on board.