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Address and Contact Information
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Phone
- Thirlwells CoachesPhone
- +44 191 534 8999
- Thirlwells CoachesEmail
- info@thirlwellscoaches.co.uk
Location
- Thirlwells CoachesLocation
- Thirlwells Coaches, Unit 1, Bay 2, Washington Road, Sunderland, SR5 3XB
Website
- Thirlwells CoachesWebsite
- www.thirlwellscoaches.co.uk/
Unleash Adventure
Explore with Thirlwells Coaches
Travel with ease and affordability by choosing Thirlwells Coaches. With extensive routes covering popular destinations, flexible schedules, and competitive prices, you'll have the chance to explore the continent like never before.
Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
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- Cancellations must be made at least 24 hours before the scheduled departure time.
- If a cancellation is made within 24 hours of departure, the full fare will be charged.
- On non-refundable tickets, no refund is available if the ticket is not used.
- If the ticket has been used or partially used, a refund may be available, but a cancellation fee of £2.50 will be charged.
- If a ticket is cancelled within 24 hours of departure and the cancellation is due to an emergency (e.g. hospitalisation of the traveler), Thirlwells Coaches may be able to provide a refund at their discretion.
- In the event of a delay or disruption to the service, a refund may be available, depending on the situation.
Smooth Luggage
Luggage Policy
- Thirlwells Coaches allows passengers to bring two pieces of luggage plus a handbag free of charge. All luggage must be securely packed and presented for inspection.
- Extra charges may apply for large and bulky items. Check with the driver before boarding.
- For safety reasons, luggage must not be placed on the seats or in the aisle.
- The driver reserves the right to refuse to carry any luggage deemed to be unsafe, dangerous or of an offensive nature.
- Animals are not permitted to travel in the vehicle, either in the cabin or the luggage compartment.
- Passengers must not carry any inflammable, explosive, or hazardous materials in their luggage.
- Passengers are responsible for their luggage at all times and must take care when loading and unloading.
Pet-Friendly Guidelines
Pet Policy
- Thirlwells Coaches allows passengers to bring pets onboard their coaches, providing they meet the following criteria:
- All pets must be kept in a secure and well-ventilated pet carrier throughout the journey.
- The pet carrier must be placed on the floor of the bus and should not obstruct the aisle or any other passenger’s view.
- The pet must remain in the carrier for the duration of the journey, unless it is necessary to remove it for comfort/safety/relief.
- Passengers are responsible for cleaning up after their pets, and disposing of any waste in the proper manner.
- Pets must be kept on a lead at all times when outside of the pet carrier.
- Pets that are deemed to be a danger or nuisance to other passengers or staff will not be allowed onboard.
- The following types of pet are allowed onboard: cats, dogs, small caged animals, and service animals.
- The following types of pet are not allowed onboard: reptiles, amphibians, and any other animals deemed to be a danger or nuisance.