UniBus cheap bus tickets and best schedules
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Address and Contact Information
Access crucial details for a hassle-free visit to our transportation hub. Find our address and contact information, ensuring a smooth and convenient travel experience. Get in touch and navigate effortlessly to your destination.
Phone
- UniBusPhone
- 669 800 801
- UniBusEmail
- bok@uni-bus.com.pl
Location
- UniBusLocation
- Kamienna 21, 31-403 Krakow
Website
- UniBusWebsite
- www.uni-bus.com.pl
Frequently asked questions
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general
Flexible Cancellations
Cancellation Policy
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- Cancellations must be made at least 24 hours prior to the scheduled departure.
- Cancellations made within 24 hours of the scheduled departure will be subject to a cancellation fee equal to the cost of the ticket.
- Cancellations made after the scheduled departure time will not be eligible for a refund.
- No-shows are not eligible for a refund.
- Reservations must be cancelled at least one hour prior to the scheduled departure time.
- In the event of a weather or traffic related delay, cancellations may be made up to two hours after the scheduled departure time.
- If the bus is more than 30 minutes late, cancellations may be made at any time.
- If the bus is delayed more than one hour, refunds will be issued.
- Cancellations made due to a mechanical failure or other unforeseen circumstances will be eligible for a full refund.
Smooth Luggage
Luggage Policy
- UniBus allows passengers to bring one suitcase free of charge, with a maximum weight of 20 kg.
- Additional luggage is allowed, but will incur an additional charge of $5 per item, with a maximum total weight of 30 kg.
- Passengers are also allowed to bring a small personal item such as a laptop bag or briefcase, free of charge.
- The following items are not allowed on UniBus: weapons, chemicals, flammable materials, hazardous materials, and animals (except for service animals).
- Passengers should be aware that all luggage must be stowed away securely in the overhead bins or under the seat.
Pet-Friendly Guidelines
Pet Policy
- UniBus does not allow pets to be brought on board the bus.
- No animals whatsoever, including cats and dogs, are allowed inside the bus.
- Service animals are the only type of animal allowed on the bus.
- Service animals must be properly identified, such as wearing a vest or harness, and must remain on the floor at all times.
- Service animals must also be registered with UniBus prior to boarding the bus.
- Any passenger found with a pet on the bus will be asked to leave the bus immediately.