.• Cancellations must be made at least 24 hours before the scheduled departure of the bus. • Cancellations made more than 24 hours in advance will be refunded in full. • Cancellations made within 24 hours of the scheduled departure may be eligible for a partial refund. • Cancellations made within one hour of the scheduled departure are not eligible for a refund. • No refunds will be issued for any unused portions of tickets. • Refunds will be issued to the original payment method. • Refunds may take up to 5 business days to process. • In the event of a cancellation due to weather or other force majeure, Vila Mora will issue a refund or a voucher for a future trip.